Privacy Policy
Last Updated: 13 September 2025
Comfort Life values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our mobile application, or book services through our platform.
By accessing or using our website or services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect, store, and process the following types of information:
1. Technical and Usage Information
This includes details about your device and website usage, such as:
IP address
Browser type and version
Operating system
Referral source
Pages viewed, time spent, and navigation paths
Geographical location (approximate)
2. Personal Information
Information you provide directly, including:
Full name
Email address
Phone number
Home address
Latitude and longitude (for service location accuracy)
3. Account and Booking Information
Details related to services booked through Comfort Life, including:
Service type (e.g., cleaning, AC, plumbing, electrical, handyman)
Booking history
Service location and scheduling details
4. Communications
Information you share when contacting us, submitting enquiries, complaints, or feedback.
Before sharing personal data of another individual, you must obtain their consent for disclosure and processing under this Privacy Policy.
Payment Information
All online payments are processed securely through our authorized payment service provider. Comfort Life does not store, process, sell, or share any debit or credit card details. Financial transactions are handled exclusively by third-party payment providers in compliance with industry security standards.
Cookies Policy
Our website uses cookies to enhance functionality and improve user experience.
Cookies help us to:
Recognize returning visitors
Track bookings and preferences
Improve website performance
Prevent fraud and enhance security
We use both:
Session cookies, which expire when you close your browser
Persistent cookies, which remain until deleted or expired
We also use analytics tools to understand website usage and improve our services. You can manage or disable cookies through your browser settings.
How We Use Your Information
We use personal information to:
Operate and manage the website and services
Process and manage service bookings
Communicate service updates and confirmations
Send invoices and collect payments
Respond to enquiries and customer support requests
Improve our services and user experience
Send service-related notifications and promotional messages (with opt-out options)
Maintain security and prevent fraud
Ensure compliance with our terms and conditions
We do not sell or rent your personal data to third parties for marketing purposes.
Disclosure of Information
We may share personal information only when necessary:
With employees, service partners, and subcontractors to deliver services
To comply with legal obligations or regulatory requirements
In connection with legal proceedings or to protect our legal rights
In the event of a business sale, merger, or asset transfer
Except as stated above, your information is not shared with third parties.
International Data Transfers
Your information may be stored or processed in countries where we or our service providers operate. By using our services, you consent to such transfers, provided appropriate data protection measures are in place.
Data Security
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. Data is stored on secure systems, and encrypted technologies are used where applicable.
However, no method of transmission over the internet is completely secure. While we take all reasonable steps to protect your data, absolute security cannot be guaranteed.
Your Rights
You have the right to:
Request access to personal data we hold about you
Request correction or updating of inaccurate information
Opt out of marketing communications at any time
Request deletion of your personal data, subject to legal and operational requirements
Requests can be made by emailing info@comfortlife.ae. Identity verification may be required.
Third-Party Websites
Our website may contain links to third-party websites. Comfort Life is not responsible for the privacy practices or content of external sites. We encourage users to review their privacy policies.
Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised update date. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to request data access or deletion, please contact us at:
Email: info@comfortlife.ae
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